PRIVACY POLICY

Privacy Policy

Apex Auto Pros LLC — Bremerton / Silverdale, Washington
Last Updated: March 2026

Apex Auto Pros LLC ("Apex Auto Pros," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of personal information when you interact with our business:

• Contact Information: Name, mobile phone number, and email address
• Vehicle Information: Year, make, model, color, and condition details relevant to the services you request
• Booking & Transaction Information: Service selections, appointment dates, deposit and payment details
• Call Recordings & Transcripts: Phone calls to our business line at (360) 550-5020 are recorded through CallRail for quality assurance, training, and to document customer consent. Audio recordings and transcripts are stored in CallRail and our internal database.
• Website Usage Data: Cookies and similar technologies may be used to improve your experience on our website. See Section 7 below for details.

2. How We Collect Your Information

We collect personal information through the following methods:

• Online Booking Form: When you submit your contact information and service request through our booking form at apexautopros.com/book-online/
• Phone Calls: When you call our business to inquire about or schedule a service
• In-Person: When you visit our shop and provide your contact information for service
• Text Messages: When you respond to or initiate text message communication with our business

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule, confirm, and manage your service appointments
• To send you booking confirmations, deposit links, appointment reminders, and service updates via SMS and/or email
• To communicate with you about your vehicle service, including follow-up care instructions
• To process payments and manage your account
• To improve our services and customer experience
• To comply with legal obligations

4. SMS/Text Messaging & Mobile Information

When you provide your mobile phone number through our online booking form, by phone, or in person, and consent to receive text messages, we may send you SMS messages related to appointment confirmations, booking deposits, service updates, and general customer care.

Your mobile phone number, SMS opt-in data, and SMS consent information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.

We may share your mobile information only with service providers who assist us in delivering SMS messages (such as our messaging platform provider, Twilio), solely for the purpose of transmitting messages you have consented to receive. These service providers are contractually prohibited from using your information for any other purpose.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at apexautoproswa@gmail.com.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, messaging platforms). These providers are authorized to use your information only as necessary to provide services to us.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Protection: We may disclose information to protect the rights, property, or safety of Apex Auto Pros, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. Call recordings and transcripts are retained in accordance with our internal data retention schedule.

7. Cookies & Website Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by using the unsubscribe link in any email

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the updated policy.

12. Contact Us

Apex Auto Pros LLC
9220 Provost Rd NW, Silverdale, WA 98383
Phone: (360) 550-5020
Email: apexautoproswa@gmail.com
Website: www.apexautopros.com